Help for smartphones and tablets
All Cloth Habit patterns are delivered as zip files, which contain several pdfs within.
If you are purchasing your pattern with a smartphone or tablet, you will need to install an app that recognizes and unzips a zip file. (Winzip is the most popular.)
Without this utility, if you attempt to click on the link you will receive an error or nothing will happen at all. You will also use up download attempts when trying to click the link.
Unfortunately I can’t support troubleshooting with these apps. If you are unfamiliar with their use, please download your pattern using a regular computer, unzip the file and save your pdfs to a cloud drive which you can access later on your device.
Digital Download Help
How do I download my digital pattern?
Once you have paid for your pattern you’ll be taken immediately to a product download page. You’ll also be sent an email containing your download link. Save the zip or pdf file to your computer files. I recommend saving your pattern to a cloud drive to prevent any file loss.
How do I open a zip file?
It’s really easy! Just double click on the file and a folder with your pattern pdfs will open next to it. For smartphones or tablets, see the section below.
Please note that some browsers will automatically open a zip file as they are downloading, so you will end up receiving a folder with your pdfs.
I lost or didn’t receive a download link. Can you send me a new one?
After you place an order, you receive an email containing your unique download link. You may want to search your emails or your spam folder. You can also access your downloads from an account in our shop. Create an account with the email address you used when purchasing and you will see a list of your available downloads.
Please note that if you’ve purchased your pattern over 2 years ago or have exceeded your 5 downloads for a pattern, we won’t be able to send a new link.
The link doesn’t work or my pattern doesn’t download.
- Please make sure you are using a computer or device enabled with a zip-handling app. (See the top of the page.)
- If using a computer, clear your cache in your browser and restart it. Sometimes browsers get stuck trying to do multiple things at once and a simple “clear cache and restart” fixes it.
- Try a different browser. If using Chrome, try Firefox or Safari instead.
- Double-check your downloads folder for the file. Your browser may not have notified you of the download.
I lost my pattern. Can I download it again?
If you’ve lost your files or download link please send us an email to firstname.lastname@example.org containing your original proof of purchase or order number and we’ll do our best to get a new link sent to you. If you don’t want to wait for a reply, create an account using the email address you used address you used when purchasing and you will see a list of your available downloads.
Please note that if you purchased your pattern over 2 years ago or have exceeded your 5 downloads we will not be able to resend your pattern.
Pattern Printing Help
Do you offer international versions for A4 printer paper?
No. My pdfs are formatted in such a way that they will fit on both A4 and US Letter paper, and patterns are test printed on both.
When printing your pattern pieces, it is important to set the print scale to 100%, NOT “Actual Size”. This will override any default paper size settings.
If you are still having trouble, please use the free Adobe Reader and not Mac Preview or a browser pdf reader. Adobe has a much better print dialog.
My pattern isn’t printing properly.
Please make sure you are using Adobe Reader, which I recommend for all pattern printing. When printing your pdf or test square, it is very important that you set your print scale to 100% in the print dialog. After doing this the pattern will print correctly on both A4 and US Letter paper.
If you printer skips or prints out multiple blank pages, this may be an issue with your printer. Please check your printer troubleshooting utility.
See also How to Use Digital Sewing Patterns.
Returns and Refund Policy
What is your return or exchange policy?
All of my patterns are digital products only (not printed). Due to the instant and unreturnable nature of digital products, all sales are final and patterns cannot be exchanged, returned or refunded.
If you are having trouble downloading your pattern or did not receive a download link, please get in touch as soon as possible and I will look into your order.
Pattern Use & Errata
May I use your pattern in a workshop?
I offer my patterns to workshops for a special rate. Please review my workshop policy first, and then get in touch!
May we sell your patterns in our shop?
Unfortunately, I don’t offer Cloth Habit digital patterns for resale and only distribute patterns through my own shop.
Do your patterns include seam allowances?
Yes, all patterns include seam allowances. These will be clearly noted at the top of the instructions. The allowances vary for the type of seam or elastic application. In the Harriet pattern, the seam lines (the actual stitching lines) are printed on the pattern pieces in order to facilitate easier adjustments.
May I sell garments made from your patterns?