Help for Digital Downloads
How do I download my digital pattern?
After checkout, your order summary page will include download links so you can immediately download your pdfs. You’ll also be sent an email receipt containing your download link.
My pattern won’t download (iOS devices).
First, make sure you haven’t used up your allotted downloads. If not, visit this page to help you download your patterns to your iPad or iPhone.
My pattern won’t download (computers).
Try the following:
- Clear the cache in your browser and restart it. Sometimes browsers get stuck trying to do multiple things at once and a simple “clear cache and restart” fixes it.
- Try a different browser. If using Chrome, try Firefox or Safari instead.
- Double-check your downloads folder for the file. Your browser may not have notified you of the download.
I lost my download link! I lost my pattern!
Please see the section on “Lost Digital Files” below.
Lost Digital Files
Help! I lost my pattern or download link.
our policy for lost patterns and files:
- While we provide you with a method of retrieving previous purchases, it is your responsibility to download and store your patterns promptly after your purchase. You are provided with the opportunity to download and store your patterns up to 5 times so be sure to save and backup your files. We cannot provide additional download links for lost or deleted files after these 5 downloads have been used up.
- Things happen. Computers and devices crash. Take the same precautions as you would with any other important files and keep a backup. Dropbox is a perfect (and free) way to store a copy of your files off of your computer’s hard drive or your mobile device.
Pattern Printing Help
Do you offer international versions for A4 printer paper?
No. My pdfs are formatted in such a way that they will fit on both A4 and US Letter paper, and patterns are test printed on both.
When printing your pattern pieces, it is important to set the print scale to 100%, NOT “Actual Size”. This will override any default paper size settings.
If you are still having trouble, please use the free Adobe Reader and not Mac Preview or a browser pdf reader. Adobe has a much better print dialog.
My pattern isn’t printing properly.
Please make sure you are using Adobe Reader, which I recommend for all pattern printing. When printing your pdf or test square, it is very important that you set your print scale to 100% in the print dialog. After doing this the pattern will print correctly on both A4 and US Letter paper.
If you printer skips or prints out multiple blank pages, this may be an issue with your printer. Please check your printer troubleshooting utility.
See also How to Use Digital Sewing Patterns.
Returns and Refund Policy
What is your return or exchange policy?
All of my patterns are digital products only (not printed). Due to the instant and unreturnable nature of digital products, all sales are final and patterns cannot be exchanged for other patterns/sizes, returned or refunded.
Pattern Use & Errata
May I use your pattern in a workshop?
I offer my patterns to workshops for a special rate. Please review my workshop policy first, and then get in touch!
May we sell your patterns in our shop?
Unfortunately, I don’t offer Cloth Habit digital patterns for resale and only distribute patterns through my own shop.
Do your patterns include seam allowances?
Yes, all patterns include seam allowances. These will be clearly noted at the top of the instructions. The allowances vary for the type of seam or elastic application. In the Harriet pattern, the seam lines (the actual stitching lines) are printed on the pattern pieces in order to facilitate easier adjustments.
May I sell garments made from your patterns?